Frequently Asked Questions (FAQ)
Welcome to our FAQ page. If you cannot find the answer you are looking for, please feel free to contact us via our customer service email; we are happy to assist you.
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I. Order Information
1. How do I place an order?
Select your desired items and sizes, add them to your shopping cart, then follow the on-screen prompts to enter your shipping details and submit your order.
You will receive an order confirmation notification after submitting your order.
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2. How do I confirm if my order was successful?
Once your order is successfully submitted, we will process it as soon as possible.
Should any issues arise, our customer service team will contact you via email.
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3. Can I cancel my order?
If your order has not yet entered the processing or shipping stage, you may contact customer service to request a cancellation.
Once the order has entered the shipping process, cancellation cannot be guaranteed.
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II. Payment Methods
4. What payment methods are accepted?
Currently, we offer **Cash on Delivery (COD)**.
Please make the payment based on the order amount when the goods are delivered.
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5. Can I refuse delivery?
Refusing delivery for personal reasons may affect your ability to use the Cash on Delivery service in the future.
If you need to cancel your order, please try to contact us before the items are shipped.
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III. Shipping & Delivery
6. How long does delivery take?
Typically:
* Spain: Approx. 3–7 business days
* Portugal: Approx. 4–8 business days
* France: Approx. 4–8 business days
* Germany: Approx. 5–9 business days
* Italy: Approx. 5–9 business days
Actual delivery times may vary depending on logistics conditions.
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7. Where do you deliver?
We currently offer delivery services to various countries and regions across Europe.
If you are unsure whether we deliver to your area, please contact us to confirm.
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8. How can I track my order?
Once your order has shipped, we will send you tracking information if the service is available.
Please refer to the latest information provided by the logistics carrier.
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IV. Product Information
9. How do I choose the right size?
Size reference information is provided on each product page. If you are between sizes, we recommend choosing based on your personal fit preference. If you have any questions, please contact customer service for advice.
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10. Why does the product color differ slightly from the photos?
Due to lighting, monitor settings, and device differences, the actual product color may vary slightly from the images on the website; please refer to the actual product received.
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11. Are the products brand new?
Yes, all products we sell are brand new and undergo quality checks before shipment.
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V. Returns and Refunds
12. Can I return the product?
Yes.
You may request a return within 30 days of receiving the product; please refer to the "Return and Refund Policy" for specific conditions.
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13. How do I request a return?
Please contact us via our customer service email and provide the following:
* Order number
* Recipient's name
* Details of the item(s) to be returned
* Description of the issue
Once approved, we will provide the return address and relevant instructions.
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14. How long does a refund take?
We typically process refunds within 3–7 business days after receiving and inspecting the returned item.
Since we use a Cash on Delivery (COD) payment method, refunds will be processed via a mutually agreed-upon method, such as a bank transfer.
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15. Which items cannot be returned?
Returns generally cannot be accepted in the following cases:
* Items that have been worn or used;
* Items with damage caused by the customer;
* Missing original packaging, tags, or accessories;
* Items that are no longer in a condition suitable for resale.
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VI. After-Sales Service
16. What should I do if I receive the wrong item?
If you receive the wrong item, please contact customer service within 48 hours of delivery and provide your order number and photos of the item.
We will arrange a resolution for you as soon as possible.
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17. What should I do if there is a quality issue with the product?
If there is a manufacturing quality issue, please contact us promptly and provide relevant photos.
Upon verification, we will arrange a refund, replacement, or other appropriate solution based on the specific circumstances.
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VII. Account and Privacy
18. Is my personal information secure?
We attach great importance to the security of your personal information and handle it in accordance with applicable data protection laws.
For details, please refer to the Privacy Policy.
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19. Can I request the deletion of my personal information?
Yes.
If you wish to delete, correct, or access your personal information, please contact us via our customer service email. We will process your request within the timeframe stipulated by applicable laws.
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VIII. Contact Us
If you have any further questions, please feel free to contact us.
Customer Service Email:
[RobYamamoto788@gmail.com]
To help us process your inquiry more quickly, please include the following information in your email:
* Order number (if applicable)
* Recipient's name
* Contact details
* Description of the issue
Our customer service team will respond to your email within 24–48 business hours.