Refund policy
Return and Refund Policy
Thank you for choosing our products. We are committed to providing a high-quality shopping experience for every customer. If you are not satisfied with the items you received, you may request a return or refund in accordance with this policy.
This policy applies to all products purchased through this website and complies with applicable EU consumer protection laws.
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I. Return Period
You may request a return within 30 calendar days from the date you receive the items.
Please contact our customer service team within this period; requests made after the deadline may not be accepted.
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II. Return Conditions
Returned items must meet the following conditions:
* The items have not been worn (indoor try-ons are permitted);
* The items remain in brand-new condition, free from stains, wear, odors, or man-made damage;
* Original packaging, shoe boxes, tags, and all accessories are intact;
* The items remain in a resalable condition;
* Do not affix shipping labels or tape directly onto the shoe box.
We reserve the right to refuse return requests if the returned items do not meet the above conditions.
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III. Return Requests
To request a return, please contact us via email and provide the following information:
* Order number
* Recipient's name
* Contact phone number
* Name of the item(s) to be returned
* Reason for return (optional)
Upon review, we will provide you with the return address and instructions.
Items sent back directly without prior authorization will not be accepted.
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IV. Refund Information
As we sell products using the Cash on Delivery (COD) method, refunds cannot be processed via the original payment method.
Once we receive and inspect the returned items, and provided they meet the refund criteria, we will process the refund within 3 to 7 business days.
Refunds will be issued via a method mutually agreed upon by both parties, such as:
* Bank transfer (SEPA)
* Other legitimate refund methods agreed upon by both parties
Customers are required to provide accurate payment details. We are not liable for any refund failures or delays resulting from incorrect information provided by the customer. ---
V. Return Shipping Costs
If a return is requested for personal reasons (including but not limited to incorrect size, dislike of the product, or a change of mind), the customer is responsible for the return shipping costs.
If the return is due to the following reasons:
* Product quality issues;
* Receipt of the wrong item;
* Damage during shipping;
Upon verification, we will cover reasonable return shipping costs.
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VI. Exchange Policy
We do not currently offer direct exchange services.
If you wish to change the size, color, or style of an item, please initiate a return first and then place a new order for the desired item.
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VII. Damaged or Incorrect Items
If you receive an item with quality issues, shipping damage, or an incorrect shipment, please contact us within **48 hours** of receipt and provide:
* Order number
* Photos of the item
* Photos of the outer packaging
* Description of the issue
Upon verification, we will arrange for a replacement, refund, or other appropriate solution as soon as possible.
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VIII. Non-Returnable Items
The following items are generally not eligible for return:
* Items that have been worn or used;
* Items with damage caused by the customer;
* Items missing original packaging, shoe boxes, tags, or accessories;
* Items that are no longer in a condition suitable for resale;
* Customized or personalized items (if applicable).
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IX. EU Consumer Rights
For orders shipped to EU member states, this policy is implemented in accordance with applicable consumer protection laws.
Consumers are entitled to statutory rights under the law. We offer a 30-day return service as an additional commitment to our customers; this does not affect any other rights consumers are entitled to by law.
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X. Contact Us
If you have any questions regarding your order, returns, refunds, or after-sales service, please contact us:
Customer Service Email:
[RobYamamoto788@gmail.com]
To help us process your request quickly, please include the following in your email:
* Order number
* Recipient's name
* Contact phone number
* Description of the issue
* Photos of the item (if applicable)
Our customer service team will respond as soon as possible after receiving your email.
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