Shipping policy
Shipping Policy
Thank you for choosing our products.
We are committed to providing safe and efficient delivery services. Please read this shipping policy carefully before placing an order to understand our order processing, delivery times, and related details.
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I. Delivery Coverage
We currently offer delivery services to various countries and regions in Europe, including but not limited to:
* Spain
* Portugal
* France
* Germany
* Italy
* Belgium
* Netherlands
* Austria
* Luxembourg
* Ireland
If your location is not currently supported, please contact our customer service team for confirmation.
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II. Order Processing Time
Once an order is confirmed, we typically process and ship it within 1–3 business days.
Order processing time excludes weekends and local public holidays.
Processing times may be extended during promotional events, holidays, or periods of high order volume.
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III. Delivery Time
Delivery times vary by country and region.
Estimated delivery times are generally as follows:
| Delivery Region | Estimated Delivery Time |
| :--- | :--- |
| Spain | 3–7 business days |
| Portugal | 4–8 business days |
| France | 4–8 business days |
| Germany | 5–9 business days |
| Italy | 5–9 business days |
| Other European Regions | 5–12 business days |
The times listed above are estimates only and do not constitute a guaranteed delivery date.
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IV. Shipping Costs
Shipping costs are automatically calculated and displayed at checkout based on the delivery address.
If we are running a free shipping promotion, the terms specified in website announcements or on the promotion page will apply.
If an order incurs additional shipping fees due to special locations, remote areas, or other exceptional circumstances, we will contact you for confirmation before shipping.
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V. Cash on Delivery (COD)
We support Cash on Delivery (COD) services.
Please make the payment according to the order amount when the delivery personnel arrives with your items. If delivery fails due to refusal of receipt, refusal of payment, or inability to contact the recipient, we reserve the right to cancel the order and restrict future use of Cash on Delivery (COD) services.
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VI. Order Tracking
Once the order has been shipped, we will notify you of the tracking details via email or other appropriate methods, provided such tracking services are available.
Please note that there may be a delay in tracking updates; the carrier's latest information should be considered the definitive source.
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VII. Delivery Failure
Delivery failure may occur in the following situations:
* Incorrect or incomplete delivery address;
* Unable to reach the recipient via the provided contact number;
* Recipient unavailable to sign for the delivery over an extended period;
* Recipient refuses to sign for the delivery or refuses payment;
* Failure to collect the package within the carrier's holding period.
The customer may be responsible for any additional delivery or return fees incurred as a result.
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VIII. Inspection Upon Receipt
Please inspect the condition of the packaging and the items upon receipt.
If you encounter any of the following issues:
* Packaging is visibly damaged;
* Items are damaged during transit;
* Discrepancy in the quantity of items;
* Receipt of incorrect items;
Please inform the delivery personnel at the time of receipt if possible, and contact our customer service team within 48 hours. Please provide relevant photos and order details so we can resolve the issue promptly.
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IX. Force Majeure
We shall not be held liable for delivery delays or failures caused by force majeure events, including but not limited to:
* Extreme weather;
* Natural disasters;
* War or civil unrest;
* Customs inspections;
* Transportation disruptions;
* Government restrictions;
* Carrier operational issues;
* Other unforeseeable events beyond our control.
We will make reasonable efforts to assist you in tracking the shipment and provide relevant information in a timely manner.
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X. Order Cancellation
If the order has not yet entered the shipping process, you may contact customer service to request a cancellation.
Once an order has entered the processing or shipping stage, it may no longer be possible to cancel it. If a return is required, please refer to our "Return and Refund Policy."
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XI. Contact Us
If you have any questions regarding delivery, logistics, or your order status, please contact our customer service team. Customer Service Email:
[RobYamamoto788@gmail.com]
To help us process your inquiry promptly, please include the following details in your email:
* Order number
* Recipient's name
* Contact phone number
* Description of the issue
We will respond to your inquiry within a reasonable timeframe and assist you in resolving the matter.
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Important Reminder
Please carefully verify the delivery address, contact phone number, and recipient information when placing your order to ensure smooth delivery. If delivery is delayed, returned, or fails due to incorrect information provided, the customer may be responsible for any resulting costs or consequences.
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